How do I reach Lumenfer support or report abuse?

What do I put in a support email?

Name the server and describe the problem, and the answer comes sooner. Include:

• the order reference (ORD-…) shown in the dashboard;
• the server's IP address, plan, location and system;
• the steps you already tried and the exact error message, for example Permission denied (publickey) or Connection timed out;
• the time it happened, in UTC or with your time zone.

Keep your account number, your root password and your private SSH key out of every message. Sharing your public key (the .pub file) is fine. You log in as root over SSH. Paste a public key when ordering and password logins stay disabled, or skip it and receive a temporary root password with the server, to replace on your first login. The guide on how to install Proxmox on a dedicated server starts from a first SSH login.

My server does not answer: what can support do?

Support restarts or reinstalls it for you, because you have no console of your own. There is no IPMI or KVM-over-IP console for customers: you request reboots and reinstalls in the dashboard and the team performs them. Reboots, reinstalls and cancellations are requested in the dashboard and handled by the team; reinstalling wipes the drives.

Request a reboot from the dashboard first, and give a physical machine a few minutes to start again. If SSH still does not answer, write to support with the IP address and the last change you made, such as a firewall rule or a new kernel. The page on what IPMI is on a dedicated server explains the remote console that is not included.

Can I choose RAID before my server is ready?

Yes, by email, as long as the server is still being prepared. Two-drive plans ship with the operating system on a software RAID 1 mirror; ask support before delivery if you prefer RAID 0 or two separate drives. Write to support with the order reference and the layout you want: RAID 1, RAID 0 or separate disks.

How do I report abuse from an Lumenfer server?

Write to [email protected] with what the team needs to locate the server and the activity:

• the IP address at Lumenfer;
• the moment it happened, in UTC or with the time zone;
• what you saw, for example phishing pages, spam, malware, a scan or an attack;
• supporting evidence: logs, full mail headers or the URL.

Foreign copyright and DMCA notices get no action; Panamanian law and Panamanian court orders do. Spam, phishing, malware, botnet control, attacks and child sexual abuse material are forbidden and get the server suspended. Suspensions and appeals are set out in the Lumenfer acceptable use policy.

Does Lumenfer act on DMCA notices?

No. DMCA notices and other foreign copyright notices are not acted on: only Panamanian law and orders of Panamanian courts bind us. Whichever address receives it, a copyright notice leads neither to a takedown nor to a suspension. What does "DMCA ignored" mean for a dedicated server gives the background.

Can support recover a lost account number?

Only if an email address is on the account. The account number is your only login, so keep it safe. An optional email lets you recover it; without one, a lost number cannot be recovered.

• With an email: open the dashboard sign-in page, pick "Forgot your account number?" and enter the address; the number arrives there.
• Without an email: access cannot be restored. Since Lumenfer collects no identity, nothing else can prove the account belongs to you.

Store the number in a password manager. An email on the account gives you a recovery route.

Is there a phone number, Telegram or social media account?

No. Email to the two addresses on this page is the only channel. Lumenfer runs no phone line, no Telegram or other chat account and no official social media profile, so never hand payment or login details to one that uses its name.

Which pages answer common questions?

Most common questions are answered on these pages:

• prices and plan details: how much an Lumenfer dedicated server costs;
• payments, KYC, setup time and rules: the Lumenfer FAQ;
• credits, and the minimum top-up rule: the refund policy;
• records kept on your account: the privacy policy;
• rules for renewing, suspending and cancelling: the terms of service.